SHIPPING, RETURNS AND REFUND POLICY www.trainwithfaithfitness.com
Effective date: 1st June 2023
1. Introduction This Shipping, Returns, and Refunds Policy applies to all purchases made through the website www.trainwithfaithfitness.com or the Train With Faith Fitness app (Fit by wix). By accessing or using our services, you agree to this Shipping, Returns, and Refunds Policy.
2. Shipping Policy The cost of shipping varies based on your location and will be calculated and displayed at the checkout stage of your purchase. Our delivery times will also vary according to your location and the method of delivery chosen. Once your order has been shipped, you will receive a notification with an estimated delivery time.
3. Returns and Refunds for Merchandise We only offer refunds for merchandise if the item is broken, ripped, or the wrong size. If Parcel is lost in shipping, it might not be covered. Please note that customers are responsible for the shipping costs of returning the item. To initiate a return, please contact us at trainwithfaithfitnessonline@gmail.com with your order number and details about the product you would like to return.
4. Cancellation Policy If your order has not yet been made or shipped, you can request a cancellation by contacting us at trainwithfaithfitnessonline@gmail.com. Please include your order number in the email. If your order has already been shipped, it cannot be cancelled, but you may return it according to our Returns Policy.
5. Returns and Refunds for Programs or service Refunds for our programs or services are not offered unless a valid medical certificate is provided. If you have a medical certificate and need to request a refund for a program or service, please contact us at trainwithfaithfitnessonline@gmail.com. Please note that memberships can be cancelled or paused at any time, but refunds are not provided for partially used periods.
6. Return Process To return a product, first, email us at trainwithfaithfitnessonline@gmail.com with your order number and the details of the item you wish to return. Upon receipt of your email, we will respond quickly with instructions on how to return items from your order.
7. Refund Processing Once we receive your returned item and it passes our quality inspection, we will process your refund. The refund will be applied to the original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies. Please note that we will not refund the original or return shipping costs.
8. Exchanges Exchanges are only permitted if the item you received is defective or damaged or if you received the wrong size. If you need to exchange an item for the same item, send us an email at trainwithfaithfitnessonline@gmail.com and wait for further instructions.
9. Non-refundable items Certain types of items cannot be returned. This includes perishable goods, personal care items, and gift cards. Please get in touch if you have questions or concerns about your specific item.
10. Customer Service For all other questions or comments about these policies, please contact us at trainwithfaithfitnessonline@gmail.com. We pride ourselves on our customer service and will collaborate with you to resolve any issues.
